Billing Cycle

Billing Cycle

PGMS manages all of the billing processes for the WSWSC. If you have a question or concern about anything related to your bill the best thing is to call their customer service line at 512-894-3322.

Here is a summary of the monthly billing process:

  •  Meters for each customer are typically read on one day each month. The amount charged will be the difference between these two readings Unless there is an unusual circumstance the meters will be read by the 7th day of the month. This means that customer usage typically reflects the second week of a month through the first week of the next.
    Example: Meters are read on March 6. John Sample has a reading of 130,426 gallons. His reading on February 7 was 126,654. His usage will be the difference of 3,772 gallons. This is truncated to the tens digit, so he is billed for 3,770 gallons of water.
  • Customers are billed based on a tiered rate system. There is a base rate and then the number of gallons used are billed at increasing rates the more water you use. You can always refer to the Tariff Document via the Documents page to see these tiers and rates. It is typically on the last page of the document.
  • Bills are printed and mailed out by PGMS on the 10th of the month. If the 10th falls on a weekend they are either sent the Friday before or Monday after.
  • Payment is due by the 1st of the following month. If you pay by mailing in a check as long as the postmark is on or before the first of the month you will not receive a late fee. If you pay by automated bank draft the payment will be taken between the 25th and 3 days before month end. 
  • If payment is received after the due date the account will be assessed a fee of 10% of the water charge before regulatory fee is applied.